GBR Recruitment Limited are proudly recruiting exclusively for a leading agricultural machinery dealership network, recruiting for an experienced Sales Support Manager to assist in leading their sales and customer service teams across several depots.
The role of the Sales Support Manager is to support the Commercial Director in successfully managing and delivering the sales results across the dealership network (exceeding if possible).
You will ensure the achievement of sales objectives, the consistent execution of sales processes, plus deliver the highest possible standards of customer satisfaction.
As Sales Support Manager you will be responsible for successfully leading, coaching and developing a team of sales professionals while working alongside the Senior sales team.
Your direct reports will be between 10:15 sales, aftersales and customer service professionals.
Ideally you will have managed a team of Area Sales Managers to deliver real results.
This is a fantastic opportunity for an agricultural farming products professionals who has worked in an agricultural dealership network and who is strong in sales strategy and delivery.
Duties:
Ensure sales metrics and sales goals are met regionally and across customer segments. Manages and coaches depot / area sales professionals to success, exceeding targets. Supporting the Commercial Director, Area Sales Managers and others in the SMT with quotes, discount agreements, plus agri product trade:ins of tractors, combines etc. Advising customers on finance/credit options and agreements, d internal approvals to ensuring all deals are commercially compliant Manage pre:order processes, ensuring customer requirements are captured, eligibility checks are completed, plus lead times are confirmed prior to ordering. Supports order configuration activities, validating specifications/options, compatibility, pricing and approvals before submission. Oversees CRM entries management activities, ensuring sales opportunities, customer records, communication notes and pipeline stages are accurate and fully up to date. Ensure a consistent sales process is followed for all regional sales. Implement sales document processes is established and followed by all sales teams. Play a key role in supporting used and new whole goods inventory levels, plus metrics. Process and place sales orders, ensuring all documentation is complete, plus that all order details are accurate and delivered OTIF meeting the customers needs. Driving employee development, team sales training and assisting with recruitment. Supporting with trade shows, trade events and customer trips (travel required). A key player in promoting the customer experience and customer satisfaction. Manages budgets / P and L for the sales operations. Support in delivering the sales department business plan to achieve goals. Work hand in hand with the sales management team to identify / execute best practices.
Attributes:
Strong sales management, business development, sales support management experience, with a passion for always delivering high end customer service. Widespread experience with the major agricultural tractor, combine harvesters, trailers and attachment products (tractors is a must) Strong managerial ability with strong leadership, mentoring and coaching skills. Strong collaborator who can communicate effectively with internal and external teams. A sales process professional who creates, defines and implements effective sales processes. Ability to use software applications such as CRM systems, ERP systems, Microsoft Office and internet functions. Ability to analyse data and interpret internal sales reports.
This key role is commutable from: York, Hull, Pocklington, Beverley, Howden, Selby, Driffield, Leeds, Bridlington, Skipton, Goole, Malton, Harrogate, Bradford and other areas close to these across South Yorkshire, East Yorkshire, North Yorkshire, West Yorkshire and Humberside.
You must be prepared to travel within this role to all depots.
Interviews to ta