ETT (External Technical) Engineer (UK)
Hikvision UK Ltd is the UK branch of Hikvision, the world’s leading video surveillance manufacturer. We employ over 50,000 people worldwide to develop and produce high‑quality equipment for public use and have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring timely and professional issue resolution. The ideal candidate is a team‑player who upholds Hikvision’s business performance and reputation, helping to create sustained business growth.
Key Responsibilities
* Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifying and end user requirements to maximize design, specification and utilization of Hikvision products and solutions.
* Provide technical support to distribution partners and installers by phone, e‑mail and internet with questions about the entire product line regarding operational uses, issues or projects (installation, network and related technology).
* Provide on‑site technical support to distribution partners and installers where required in the UK and Ireland.
* Identify and support the training and development needs within partners and customers through sales team requests and regular consultation.
* Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
* Provide coaching and professional development to team members to enhance product knowledge, technical acumen, and sales skills.
* Opportunistically pursue additional business development opportunities within partners and customers leading to increased use of Hikvision products and solutions.
* Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
* Monitor customer support for technical solutions proposed throughout the sales process, alerting sales and account teams to potential technical risks impacting deal closure.
* Assist in designing and expanding training and development programs based on organizational and individual needs.
* Deliver and support demonstrations, training, exhibitions or roadshows relating to Hikvision products and solutions.
* Maintain and develop the company’s adopted CRM system, ensuring all customer, project and support ticket data are accurate and up to date.
* Respond to and follow up on product and solution technical enquiries.
* Support and resolve any technical issues related to Hikvision products and solutions, liaising with colleagues in local or worldwide locations as necessary.
* Monitor and report on technical support activities and provide relevant management information when requested.
* Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
* Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on market and Hikvision’s products and solutions.
Skills / Qualifications
* Minimum of 3 years of relevant experience working in a surveillance or access control role.
* Ability to prioritize and assess issues promptly, and identify options to improve quality and training processes.
* Strong communication skills, ability to provide feedback and confirm understanding.
* IT network design skills, knowledge and experience.
* IP CCTV system design skills, knowledge and experience.
* Analogue CCTV system design skills, knowledge and experience – desirable for existing systems and migration.
Seniority level
Associate
Employment type
Full‑time
Job function
Engineering, Consulting, and Information Technology
Industries
Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting
Location
Belfast, Northern Ireland, United Kingdom
Additional Information
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