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Customer engagement specialist

Nelson
Daisy Communications Limited
Posted: 30 June
Offer description

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This role is a busy, customer-facing position that involves delivering exceptional service and consistently meeting sales targets. You will receive ongoing coaching and feedback to develop your sales skills.

Salary: £23,000, rising to £25,000 per annum following probation + uncapped commission (realistic OTC of £800 per month)

Location: Nelson

Working Hours: Monday to Friday – 08:30/09:00 – 17:00/17:30

* Make outgoing customer calls; identify opportunities to sell products through customer visits.
* Understand clients’ business communication requirements.
* Create and manage a sales pipeline.
* Book an agreed number of appointments per day.
* Report on sales opportunities.
* Proactively upskill and self-learn.
* Work towards set targets, KPIs, goals, and objectives.
* Schedule and complete all tasks within specified timescales, ensuring systems are fully updated for each customer contact.
* Collect Key Decision Maker contacts.
* Gather contract end date information.
* Obtain additional information to maximize customer contact details.

Qualifications

* Previous proven telesales, telemarketing, or commercial experience is advantageous.
* Industry experience is preferred but not essential, as training will be provided.
* Target & KPI driven.
* Excellent verbal and written communication skills.
* Ability to develop trusting relationships.
* Fast thinking.
* Self-motivated.
* Resilient and strong-willed.
* Enthusiastic and eager to learn.
* Ability to work under pressure.
* Strong team player.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in, the more you get out.

We have been awarded a 2-Star accreditation by the Sunday Times Best Companies and voted the UK's Telecoms company in 2023.

Here are some benefits we offer:

* Professional development to help you achieve your personal goals.
* Eye care vouchers and discounted Medicash membership.
* Access to discounts at over 1,200 retailers.
* An extra day off on your birthday or if you're getting married.
* Auto-enrollment into a salary pension scheme following probation.
* Exclusive offers on Daisy products.
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