Service Desk Analyst - Shift, Sheffield, South Yorkshire
Client:
Location: Sheffield, South Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
IT Service Desk Analyst
Place of work: On-site – Sheffield, UK / Duration: Permanent / Hours of work: Two shifts (08:00 – 16:30) and (14:30 – 23:00), Monday – Friday including Bank holidays.
About the Company and the Role:
Auxilion is a leading provider of IT outsourcing and managed service solutions.
The role involves working in an IT support environment, ensuring smooth operation and efficiency for our customers. The IT Service Desk Analyst is the first point of contact, focusing on the continuous operation of a customer estate.
You will receive support with personal development opportunities, including training and exposure to new technologies.
Responsibilities include handling and logging calls from end users in ServiceNow, ensuring incidents and requests are handled according to SLA targets, and delivering excellent customer service.
Position Responsibilities:
* Logging, updating, and resolving incidents and requests
* Prioritising and monitoring IT issues to ensure resolution within SLA
* Diagnosing and resolving IT issues, collaborating with or escalating to 2nd line or other resolver teams
* Creating knowledge articles and IT documentation
* Using initiative and teamwork to resolve IT issues
* Supporting hardware and software issues, including Office 365, MS Teams, SharePoint, and Exchange
Business Competencies:
Excellent communication skills (verbal and written) are mandatory for interacting with customers.
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