Job Title: Senior Field Engineer
Location: London (onsite)
Job Type: Full-Time
Job Description:
We are seeking a highly skilled and experienced Senior Field Engineer to join our dynamic IT team based in our London office near Aldgate. The ideal candidate will have a strong technical background in networking and physical infrastructure, excellent problem-solving skills, and the ability to lead IT projects and support initiatives. The role may require planned travel within the UK and Europe as required by customers.
Key Responsibilities:
* Onsite troubleshoot with strong network skills for customer infrastructure including understanding of CGNAT connection within firewalls using Starlink
* Technical Support: Provide advanced technical support to resolve complex IT issues for end-users and clients.
* System Maintenance: Oversee the maintenance and administration of IT systems, including servers, networks, and applications.
* Project Management: Lead and manage IT projects, such as system upgrades, migrations, and deployments.
* Security Management: Implement and maintain security protocols to safeguard data and IT infrastructure.
* Documentation: Create and maintain comprehensive documentation for IT processes, systems, and procedures. Customer documentation needs to be to a high level of detail.
* Team Leadership: Mentor and guide junior field engineers, providing training and support as needed.
* Vendor Management: Coordinate with external vendors and service providers to ensure timely and effective delivery of IT services.
Qualifications:
* Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
* Experience: Minimum of 5 years of experience in IT support or a related role, MSP experience would be an advantage, with at least 2 years in a senior or leadership position.
* Technical Skills: Proficiency in operating systems (Windows, Linux, macOS), networking, hardware, and software troubleshooting.
* Microsoft 365 and Microsoft Azure infrastructure to configure and deploy new hardware i.e. Firewall, switches and wireless
* Attention to detail and ability to resolve issues with high level of troubleshooting skills
Certifications:
* Relevant certifications such as CompTIA A+, Network, Microsoft Az-104 or 305, or Cisco Certified Network Associate (CCNA) are preferred. Nice to have would be experience in Palo Alto firewalls
* Soft Skills: Strong analytical and problem-solving abilities, excellent communication skills, and the ability to work well under pressure.
* Leadership: Proven experience in leading IT teams and managing projects.
Work Schedule:
- Monday to Friday 8.30am to 5:30pm