Role Overview
This is an excellent permanent opportunity for an experienced Helpdesk professional to join a busy and supportive team. The successful candidate will play a key role in coordinating planned and reactive maintenance works, ensuring high levels of customer service and efficient administration. This is a varied and rewarding position with scope for hybrid working once fully trained.
Key Responsibilities
* Planning and scheduling both PPM and reactive maintenance works.
* Programming workloads for engineers.
* Logging incoming calls and emails from clients accurately and efficiently.
* Responding to client enquiries in a timely and professional manner.
* Preparing and issuing quotations.
* Processing completed job sheets.
* Raising purchase orders for subcontractors and suppliers.
* Liaising with subcontractors to coordinate works.
* Maintaining and updating all relevant systems.
* Supporting with contract administration tasks.
Skills & Experience
* Proven experience in a Helpdesk or Service Administration role.
* Excellent communication skills, both written and verbal.
* Strong IT skills with the ability to learn new systems quickly.
* JobLogic experience advantageous.
* Proactive team player with a strong work ethic.
Offering
Permanent, full-time position: Monday to Friday, 8am – 5pm (37.5 hours, rota 8am‑4pm / 9am‑5pm).
Flexible working hours and hybrid working available following training (3 days office / 2 days home).
Competitive salary dependent on experience.
33 days’ holiday (28 days annual leave plus 5 designated bank holidays: 1st & 2nd January, Easter Monday, 25th & 26th December).
#J-18808-Ljbffr