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Role Overview
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.
About the role
You will work onsite and report to the Assistant or Store Manager. Your responsibilities may include helping at the tills, advising customers, or working in our back shop. Your duties will include:
1. Helping customers and making them feel at ease by listening, answering questions, and offering advice on our products.
2. Promoting in-store offers and schemes to inform customers about our services.
3. Ensuring smooth store operations, including product displays, tills, and stock room management.
4. Collaborating with team members to provide a positive shopping experience and maintaining store cleanliness and presentation.
5. Receiving award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills or experience needed to succeed:
* Full training is provided, and we are looking for individuals who:
* Excel in a fast-paced, varied environment.
* Communicate and listen effectively.
* Enjoy working collaboratively as part of a team.
* Understand that small details make a big difference in customer interactions.
* Want to be a proud brand ambassador for Boots and help customers find the best products for them.
It would be great if you also have
These are desirable but not essential skills or experience:
* Experience in customer care and service (not mandatory).
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced leave pay and gift for expecting or adopting parents
* Flexible benefits scheme
* Access to free, 24/7 counselling through TELUS Health.
Additional benefits are available to suit your needs. Learn more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.
Why Boots?
We promote a diverse, inclusive environment where everyone can be themselves and reach their full potential. We are committed to equal opportunity employment and embracing diversity. Together, we aim to make a positive impact.
What's next?
If successful, you will be invited for an in-store interview within 14 days. We are open to part-time and job share options. We also provide reasonable adjustments for applicants requiring support during the application and interview process.
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