1st line Support Engineer, IT Support, Service Desk
Perm
Bristol
Hybrid
£25-29k
Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1st line Support Engineer
The successful candidate will offer outsourced, 1st line IT support (Service desk), security, hybrid cloud as well as modern workspace.
Responsibilities:
* 1st line tech support via phone, email, remote and deskside.
* Strong customer service experience
* Troubleshoot & resolve hardware, software and network issues to provide resolutions.
* Escalate complex issues to the 2/3 tier support or to the relevant supplier.
* Maintain records of customer interactions in the ticketing system.
* Ensuring high levels of customer satisfaction through timely & effective problem resolution.
Skills and experience required (not all essential):
* Office 365
* Intune
* Windows
* Active Directory
* Previous experience in an IT support/Service Desk/1st line support role
Reasonable Adjustments:
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