Overview
Job Title: Customer Service Advisor
Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness, or Nairn
Hours: 25hrs per week, Monday to Friday, from 8am - 1pm or 9am - 2pm
Responsibilities
* Be the first point of contact for customers.
* Your main responsibility is to provide 1st line IT support to Capgemini's clients.
* Respond to incoming requests via telephone, email, and web chat
* Log all requests in the appropriate call logging software
* Assign calls to relevant support teams
* Action Back Office requests as and when required
* Advise customers and support teams of known problems/workarounds
* Ensure customers are kept updated with the progress of their request
* Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
* Effective communication skills, both verbally and in writing
* Genuine passion for delivering exceptional customer service
* A keen willingness to learn and adapt
* The ability to work both independently and in a team environment
* Strong analytical skills
* Ability to work under pressure
Job Details
* Job Title: Customer Service Advisor
* Company: Manpower
* Location: Inverness / Nairn (Capgemini)
* Posted: Sep 10th 2025
* Closes: Oct 11th 2025
* Sector: Customer Services
* Contract: Temporary
* Hours: 25 hours per week
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