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Our mission is to deliver an outstanding customer experience from the very start of our customers' journey with Teya.
We manage the terminal preparation, delivery, replacement, and collection of UK merchants' card terminals & equipment.
The UK Supply Chain team is based in the Milton Keynes Teya office. The team supports both Teya & 3rd party RMS logistics alongside our partners.
We also collaborate with our sales & CR teams to ensure the best service for our customers.
Supply Chain is divided into three key areas:
1. Preparation – including terminal builds, order preparation, firmware/software updates, & returns QA
2. Dispatches
3. Returns & Collections
Qualifications
Experience in logistics:
* Proven track record of handling logistics requests
Customer Service Excellence:
* Strong customer service attitude, prioritizing customer satisfaction
Interpersonal Communication:
* Effective engagement with various stakeholders
Team Collaboration:
* Works well in a team environment, contributing to collective success
Continuous Improvement:
* Seeks ways to enhance processes and outcomes
Adaptability to Pressure:
* Maintains composure and efficiency in high-pressure situations
Learning Agility:
* Welcomes learning opportunities and new challenges
The role requires onsite attendance at our Milton Keynes office, five days a week.
Physical Requirements:
Candidates must be comfortable with prolonged standing and walking, and able to lift items up to 20 kg.
Additional Information
The Perks
* Flexible working hours, suited to both individual and team needs
* Health and mental health support via GymPass, including access to gyms, therapy, meditation, and fitness apps
* Extended maternity and paternity leave options for flexibility and support
* Cycle-to-Work Scheme
* Health and Life Insurance
* Pension Scheme
* 25 days of Annual Leave plus Bank Holidays
* Office snacks daily
* Friendly, informal office environment in Central London
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