Due to an expansion and continued growth we are looking to appoint an Office Manager/Operations Manager.
Your role is an integral part of the success of the business and therefore comes with a bonus!
You will be responsible for overseeing and improving the day-to-day operations of the organisation.
This role involves managing key operational processes, ensuring efficiency and productivity, and driving operational improvements across various departments.
Working closely with senior leadership to align operations with business goals, optimise resources, and maintain a high standard of service delivery.
This role encompasses a variety of functions including:
Operations Management
Oversee daily operations across all departments, ensuring smooth and efficient business processes.
Develop, implement, and optimise operational systems, workflows, and procedures.
Develop and maintain key performance indicators (KPIs)
Generate monthly reports for senior management on performance, including costs, productivity etc..
Analyse operational data to identify trends and areas for improvement.
Monthly financial reporting to BoardTeam Leadership and Development
Supervise and lead a team of operational staff
Focus on continuous improvement.
Set clear performance goals, evaluate and conduct performance reviews.
Develop and implement training programs Process Improvement
Identify opportunities for improvements and work to implement changes - applying Lean methodologies
Standardise operational processes
Work closely with departments such as sales, HR, finance, and marketing to ensure alignment and coordination across the organisation.
Implement software and systems that enhance operational efficiency. Risk Management and Compliance
Develop and manage operational budgets
Track expenses and performance against budget, adjusting as necessary to stay within financial targets.
Negotiate with vendors and suppliers Customer Satisfaction and Quality Assurance
Implement quality control processes to ensure that products or services meet organisational standards.
Any other such duties as may be required to ensure the smooth and efficient day-to-day running of the business
Manage ISO accreditation You will need:
A qualification in Business Management
Strong organisational and multitasking abilities
People management skills
Previous accounts experience is highly desirable
Excellent verbal and written communication skills
Customer-focused attitude with strong problem-solving skills
Proficient in Microsoft Office and CRM software
Detail-oriented with strong follow-through. Benefits
Bonus
28 days holiday (inc of public holidays)
Private medical cover after probationary period.
Pension - 3% employer contribution.
On-site free parking
Close to amenities For full job details please apply!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business