Customer Support Executive
Location: Watford, WD25
Hours: Monday to Friday, 7:00am – 5:00pm with Alternate Saturdays from 7:00am – 1:00pm
Salary: £32,000
The Role:
We’re looking for a dependable and customer-focused individual to join this family owned builders merchant at their Watford branch. You’ll be the first point of contact for customer enquiries and play a key role in making sure orders are processed smoothly and efficiently.
Benefits:
* Company Pension Scheme.
* Free Breakfast
* Group Life Assurance.
* Staff Discount.
* Cycle to Work Scheme.
* Employee Assistance Programme.
* Long Service Awards.
* Annual Leave: 20 days plus bank holidays.
* Birthday Day Off.
Key Responsibilities:
* Respond to customer enquiries by phone, email and live chat
* Resolve issues quickly and professionally
* Process and allocate orders to branches
* Book collections and coordinate with couriers
* Report product or stock discrepancies
* Record product measurements and weights
* Carry out daily fraud checks
* Support general operations as needed
Requirements:
* Clear communication skills
* Strong problem-solving ability
* Organised and detail-oriented
* Comfortable working both in the office and on the shop floor when required
* A team player with a can-do attitude