Hybrid working allocated to offices in Coventry or York
Location - Based inCoventry and York.
Role This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing a range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.
Working alongside our External Training & Relationship Manager you will work directly with staff at all levels including senior managers and political representatives in organisations we oversee. You'll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public.
Your responsibilities will include:
Leading engagement activities, delivering training and presentations
Creating content for multiple channels including social media
Using data to target your work effectively
Helping to develop and deliver our engagement with the private social care sector
You'll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences.
Details Position - Engagement Officer
Hours - 35
Salary - £32,780 to £37,069 per annum
Holiday - 23 days rising by 1 day with three years service and a further 2 days with five years service.
Requirements Education Has a communications, PR or engagement qualification (level 5 or above) or equivalent experience
Skills Is skilled at using data to drive your activity and evaluate impact
Has a training qualification or relevant experience delivering presentations to professional audiences
Experience
Has professional experience of engagement and communication techniques across multiple channels
Can demonstrate experience of engaging with organisational staff at all levels and political representatives
Benefits At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.
We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:
Pension: Youll be entitled to join the Local Government Pension Scheme which is a career average scheme.
Work/life balance: We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
Learning and development: We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
Family-friendly: We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
Season ticket loan: We offer our staff the ability to have a loan for their annual travel season ticket.
Wellbeing: We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges
You will be able to join the Civil Service Sports Club.
As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.
Bike loan: We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
Reasonable adjustments: We recognise how important it is to make reasonable changes for staff where appropriate.
About the LGSCO For 50 years weve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective were looking for, please get in touch.
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