Job Description
Learning and Development Trainer – Role Specification
You will be recruited to design, deliver, and manage training initiatives that support organisational objectives, enhance employee capability, and ensure smooth adoption of new technologies and processes. This role will play a key part in onboarding new team members, driving digital transformation, and fostering a culture of continuous learning across the organisation.
Key Responsibilities
Training Needs Analysis
• Consult with teams and department leaders to identify training requirements and skills gaps.
• Develop tailored training plans aligned with organisational goals.
Technology & Software Training
• Test new software applications in collaboration with the IT team to ensure functionality and suitability, with a strong focus on user needs and strategic alignment.
• Support the rollout of new applications across the organisation.
• Deliver classroom, virtual, and blended learning sessions on new software and digital tools.
Knowledge Management
• Document processes and maintain a central knowledge portal/library for system guides and standard operating procedures.
• Produce user-friendly guides, cheat sheets, and FAQs to support employee learning.
• Promote a culture of learning and knowledge sharing across the organisation.
Onboarding
• Play a central role in onboarding new employees by providing comprehensive training on systems, processes, and organisational requirements.
Continuous Improvement
• Evaluate training effectiveness and continuously update materials based on changes in technology, internal feedback, and best practice.
• Collaborate with HR, IT and department leaders to ensure training supports compliance and operational efficiency.
• Deliver regular refresher training sessions for core systems.
• Schedule routine drop-in sessions or training surgeries to ensure employees can access the support they need.
• Maintain training records in partnership with HR and contribute to learning management systems.
Skills & Experience Required
• Experience in training delivery and instructional design, ideally within a professional services environment.
• Strong understanding of adult learning principles and digital adoption strategies.
• Excellent communication and presentation skills.
• Ability to manage multiple projects and meet deadlines.
• Strong knowledge and experience training Microsoft Office 365 and the Microsoft modern workplace suite (Teams, SharePoint, OneDrive, etc).
• Experience with e-learning authoring tools (e.g., Articulate, Captivate, Camtasia).
Qualifications
• CIPD Level 3 or above in Learning & Development (or equivalent experience).
• Training qualification (e.g., TAP, Train the Trainer), Microsoft Office Suite certification.
• Desirable: MOS qualified trainer or MCE.
• Desirable: Microsoft 365 Certified: Fundamentals.
• Desirable: Project management certifications (e.g., PRINCE2 Foundation, Agile PM).
Salary & Benefits
Salary is negotiable depending on experience.
A comprehensive range of staff benefits is available.