Client Services Team Manager
Location: Hybrid Winnersh (3 days office / 2 days home once training completed)
Salary: Up to £36,000 (depending on experience)
Employment Type: Permanent, Full Time
Department: Employee Benefits
The Role
An exciting opportunity has arisen for an experienced Client Services Team Manager to join a well-established organisation within the employee benefits and insurance sector.
Reporting to the Head of Client Services, you will be responsible for leading a team of Client Services Specialists who deliver a high standard of service to a portfolio of clients. You will play a key role within the leadership team, ensuring operational efficiency, strong client outcomes, and consistent delivery against KPIs, regulatory, and service level requirements.
This role offers hybrid working following successful completion of training.
Key Responsibilities
This is not an exhaustive list of duties but will include:
1. Lead, motivate, and develop a team of Client Services Specialists to deliver excellent customer service
2. Drive team engagement through clear, proactive communication and collaboration
3. Set and manage individual and team objectives aligned to business and client expectations
4. Monitor performan...