Working closely with a small team of managers to ensure the store runs smoothly every day.
Taking responsibility for the daily operations of the store, often being the only manager present with full accountability.
Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.
People management is a key part of the role, including managing performance, conducting disciplinaries, and ensuring accurate scheduling and pay.
Occasionally assisting other stores within our network may be required.
What makes a great Customer & Trading Manager:
* Previous line management experience in a fast-paced, operational environment.
* Provides excellent customer service and coaches a team to do the same.
* Achieves KPIs and other performance targets.
* Handles disciplinary, performance, and employee relations issues effectively.
* Leads operations confidently, even in the absence of senior management.
An inclusive place to work and shop:
We are committed to being a truly inclusive retailer, enabling colleagues to reach their full potential and ensuring customers feel welcome. We offer various support initiatives, development opportunities, and celebrate diversity through events. For more information about our commitment to inclusivity or to request reasonable adjustments, please contact us.
About Us:
Our vision is to be the most trusted retailer, where people love to work and shop, by harnessing talent, creativity, and diversity to deliver excellent service.
About the Team:
Our teams are our greatest asset. We focus on their potential and wellbeing, creating environments where colleagues can thrive. Our HR team plays a pivotal role in supporting and developing our people.
Employee Benefits:
* 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's on weekends and at Argos on paydays.
* Annual performance-based bonus scheme.
* Free food and drinks in stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Matching pension contributions (4-7.5%).
* Sainsbury's share scheme at discounted rates.
* Wellbeing support, including counselling and legal advice.
* Colleague networks for support and development.
* Cycle to Work scheme.
* Discounts on gym memberships, holidays, retail vouchers, and more.
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