A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their new team.
WARNING: Candidates who require company support to legally live and work in the UK cannot be considered for this role.
To be successfully appointed, the candidate must obtain Security Check (SC) clearance. This requires the applicant to have resided continuously within the United Kingdom for the last 5 years.
You will be involved in:
1. Technical Development - Design and develop solutions for ServiceNow workflow applications, including:
* Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
* Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
* Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
1. User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces. Configure and enhance the Next Experience UI for tailored interactions. Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements.
2. Integration and Data Management - Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for data integrity. Work with workflow data fabric and RaptorDB.
Experience required:
* Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
* Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
* Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
* Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.
* Expertise in integrating ServiceNow with external systems for end-to-end workflows.
* Excellent communication and collaboration skills, with the ability to translate technical concepts into business outcomes.
* Analytical problem-solving skills to troubleshoot complex issues and deliver innovative solutions.
The role is remote/flexible UK-wide, with occasional visits to the nearest office.
Hiring process: Two steps.
Salary: Up to £75,000 annually, DOE.
This is a full-time, direct hire employee opportunity. B2B contracts are not available.
We offer an attractive referral scheme for successful placements. If you know someone suitable, please refer them to us.
Apply now to join a community of experts who will support you every step of the way.
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