At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We’ve been recognised as a Great Place to Work® ! And we’re proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women. At Eakin Healthcare, we’re united by one mission: working together to improve lives - just like we’ve been doing for over five decades. WHY JOIN US? We’re good at what we do – come and join us and you can benefit from: Bonus 25 days holiday plus bank holidays (rising to 28) Option to buy holiday days Wellbeing Programme Health Cash Plan Pension Life Assurance Enhanced Maternity/Paternity Cycle to Work Scheme Referral Scheme Long Service Awards Free Parking ABOUT THE ROLE Cover all aspects of day to day running of the Warehouse and Customisation Facility, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreements and departmental KPIs. Manage inspection of all in-coming materials / products KEY RESPONSIBILITIES To achieve the high standards required by the nature of the business, the duties that will be undertaking will be; R esource allocation, sales order processing, stock management and control, order, purch asing, health and safety, communicating with other departments, plus g eneral wa rehouse and admin duties, Resource Allocation M anage and coordinate staff to ensure the day-to-day activities of the department can achieve excellent customer service, high productivity, and a safe work environment. To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible. Monitor all activities within the facility, to ensure the efficient allocation of duties. Rotate staff in accordance with current standards, to create a balanced work team. Conduct regular one-to-one meetings, plus employee performance reviews. Controlling Internal & External Material Flows To be responsible for the goods in / out process ensuring materials and goods are handling in a safe and orderly way. Plan and co-ordinate the incoming goods, storage and dispatch of items in a timely and efficient manner to achieve your team objectives and Key Performance Indicators (KPIs), as determined by the Warehouse Manager. Liaise with the carriers used to ensure efficient delivery to customers. Stock Analysis & Control Be responsible for ensuring that the quality of the product, storage conditions and service within the department is maintained at the highest possible standards for the customer. Maintain the accuracy of stock always using stock rotation and by promptly investigating any stock discrepancies. Maintain quality, batch control and traceability of stock and to ensure the department operates to the quality manual. Organizing and ensuring accurate and periodic cycle counts and stock takes. Ensure effective, safe, accurate and timely stock management to include space allocation, stock transfer and dealing with non-confirming product. Organise goods returned stock in accordance with the goods return policy. Manage the association of all products to the correct barcodes were applicable. Other Liaising with other departments within the business group to ensure the common goal is achieved. To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy. To be responsible for site security as well and a key holder for the site. To adhere to the company’s Quality policy and Environmental policy. Maintain a system of document control and archiving. Be prepared to undertake any internal / external training as required. Carry out internal audits when required. To be flexible as possible with working hours at times of heavy workload. To undertake other duties as may be reasonably required. WHAT WE’RE LOOKING FOR Essential Supervisory experience of a large team within a warehouse environment. Experience in using digital warehouse stock control systems. Computer literacy. Working knowledge of using word processing and spreadsheet packages. Desirable Bendi forklift certification. Warehouse system experience e.g. SAGE, SAP. First Aid trained. Warehouse relevant training, COSH etc. Team management training. ADDITIONAL INFORMATION Team of 30 working in the warehouse and customisation room Working closely with other internal departments to ensure a quality service maintained May be required to travel to other sites within the UK COMPETENCIES Decision Quality Making good and timely decisions that keep the organization moving forward. Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Directs Work Providing direction, delegating, and removing obstacles to get work done. Manages Conflict Handling conflict situations effectively, with a minimum of noise. Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Being Resilient Rebounding from setbacks and adversity when facing difficult situations. Situational Adaptability Adapting approach and demeanour in real time to match the shifting demands of different situations.