The City Hotel group is looking for a polite, friendly, well presented team player who is committed to excellent customer service and always giving 100% to each task. If this describes you then we want to hear from you.
Working 4 days per week, including weekends on a rota basis and also holiday cover when required. Must have the ability to be flexible with regards to hours and days available to work. Hours are generally 3pm-9pm. This post is for months period to cover maternity leave, with the possibility of becoming permanent.
Requirements:
* A proven background in administration/customer service/cash handling is preferable
* Good numeracy and IT skills are essential
* Excellent communicator, both verbally and in writing
* The ability to multi-task in a fast paced environment and remain calm under pressure
* Must be able to work well on own and confident in using own initiative
Reception duties include:
* Cash Reconciliation
* Processing telephone and email enquiries - accommodation and functions
* Checking guests in/out and responding to all guest enquiries and requests
* Cash handling including balancing floats and End of Shift/Day
* Being the first point of contact to all guests and visitors entering the hotel
* Complaint handling and resolution
* Processing Internet Bookings
* All related administrative tasks
Job Types: Part-time, Maternity cover
Job Types: Part-time, Temporary
Contract length: 6-12 months
Pay: £10.00-£12.21 per hour
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person