OVERVIEW
We are looking for an enthusiastic, hardworking, and highly organised individual to join our dynamic growing company, working 20 hours a week.
The candidate should have excellent people & communication skills and experience in an office environment.
MAIN FUNCTION
The candidate will act as a dedicated admin resource for the Commercial Team within TNP and will have a broad range of responsibilities focused on the smooth operation of sales administrative functions such as answering emails in a timely manner, answering the phone, preparing quotations, managing customer communications, processing customer orders, handling webstore and website queries (non-technical). The candidate will need to maintain excellent communication with suppliers and customers as well as working cross functionally with internal teams.
MAIN DUTIES
* Acting as a point of initial contact for customers and suppliers.
* Liaising with suppliers and obtaining quotes
* Preparing customer sales quotes, managing customer communications, processing customer orders & updating customer portals.
* Arranging internal and external meetings and taking minutes where required.
* Handling webstore and website queries.
* Answering telephone & email enquiries and contacting customers & suppliers as required.
* Ensuring all documents are scanned, saved, and filed appropriately.
* General admin assistance for TNP Commercial Team.
* To maintain high levels of professional conduct, including but not limited to, cooperative engagement in tasks set, the exercising of initiative to suggest through line managers improvements to the service provided, and clear and professional styles of communication at all times.
* Day-to-day support of internal and external projects including liaising with other parties as necessary.
* Such other duties appropriate to the grade as may be directed by the Board of TNP or its nominated representatives.
PERSON SPECIFICATION
Ability to communicate effectively with internal staff, external customers, and suppliers- Essential
Experience of general day to day office administration - Essential
Experience of using Microsoft Word & Excel, with the ability to learn new software applications to retrieve and present data from information systems- Essential
Excellent communication & presentation skills, both written and verbal coupled with an ability to maintain confidentiality- Essential
Enthusiasm and a demonstrated capability for problem solving, with an ability to identify, prioritise and focus on key issues- Essential
Ability to work both independently and as part of a team, with minimum day-to-day supervision- Essential
Commitment to approaching tasks proactively with flexibility and completion to a high quality of workmanship- Essential
Experience of managing and prioritising a diverse workload, to meet deadlines and to work under pressure- Essential
Experience of working in a customer facing role- Essential
Commitment to undergo further training- Essential
Experience in the use and administration of CRM systems- Desirable
Experience within the IT/telecoms industry- Desirable
Experience of a technical sales environment (ideally managed services or similar)- Desirable
Experience in administration of websites/e-commerce- Desirable
Job Types: Part-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Expected hours: 20 per week
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Private medical insurance
* Sick pay
Work Location: In person