The AA Royal Tunbridge Wells, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Senior Personal Injury Claims Handler role at The AA
Continue with Google Continue with Google
The AA Royal Tunbridge Wells, England, United Kingdom
3 days ago Be among the first 25 applicants
Join to apply for the Senior Personal Injury Claims Handler role at The AA
Company Description/ Business Unit
Company Description/ Business Unit
Location: Tunbridge Wells (Hybrid - 3 office days per week)
Employment Type: Full time / Permanent
Thought The AA only provide roadside assistance? Think again.
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Senior Personal Injury Claims Handler you’ll play a key part to our success and join us on this exciting motoring journey.
This is the job
As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track (Intermediate track) track (& Scottish Law) Personal injury claims. Through the development of departmental processes, training and implementation of change, your technical expertise will pay a key role in ensuring the Personal Injury Team remains at the forefront of the evolving personal injury picture.
What will I be doing?
* Managing Personal Injury Claims – Handling cases up to £100k across all areas, ensuring alignment with claims philosophy, procedures, and service levels
* Providing Technical Expertise – Acting as a key knowledge resource to shape the team’s strategic direction.
* Conducting Audits – Overseeing departmental audits to maintain best practices and drive operational excellence
* Coaching & Training – Supporting colleagues with mentoring and technical development to enhance overall team capability
* Driving Change & Improvement – Assisting the team leader with change initiatives to ensure continuous enhancement of processes
* Collaborating with Internal Teams – Working closely with Credit Hire and counter-fraud teams to ensure claims are managed effectively and risks mitigated
* Identifying and liaising with Large Loss and Technical PI teams on high value cases
What do I need?
* Strong understanding of insurance principles, indemnity, liability, RTA, Article 75 and case law.
* Personal Injury Claims Experience – Experience of handling and understanding OIC / MOJ, Intermediate track & Scottish cases.
* Experience in managing cases involving vulnerable road users and minors.
Additional information
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Motor Vehicle Manufacturing, Financial Services, and Insurance
Referrals increase your chances of interviewing at The AA by 2x
Get notified about new Claims Handler jobs in Royal Tunbridge Wells, England, United Kingdom.
Maidstone, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 1 week ago
Bromley, England, United Kingdom 1 week ago
Bromley, England, United Kingdom 2 weeks ago
East Sussex, England, United Kingdom 2 weeks ago
Bromley, England, United Kingdom 3 weeks ago
Tonbridge, England, United Kingdom 2 weeks ago
Tonbridge, England, United Kingdom 2 weeks ago
Motor Claims Handler - Recovery Negotiator
East Sussex, England, United Kingdom 1 month ago
Warlingham, England, United Kingdom 4 days ago
Maidstone, England, United Kingdom 1 week ago
Heathfield, England, United Kingdom 3 weeks ago
Maidstone, England, United Kingdom 2 days ago
Maidstone, England, United Kingdom 3 weeks ago
Motor Claims Handler - Recovery Negotiator
Tonbridge, England, United Kingdom 1 week ago
Redhill, England, United Kingdom 1 week ago
Bromley, England, United Kingdom 1 week ago
Tonbridge, England, United Kingdom 1 month ago
Bexhill, England, United Kingdom 3 weeks ago
Leeds, England, United Kingdom 1 week ago
Bexhill, England, United Kingdom 5 days ago
Leeds, England, United Kingdom 4 days ago
Haywards Heath, England, United Kingdom 1 week ago
East Sussex, England, United Kingdom 3 weeks ago
East Sussex, England, United Kingdom 4 days ago
Maidstone, England, United Kingdom 1 week ago
Bromley, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr