Production Services Manager – Print Sector
Location: London (Mon -Fri, On-site, 5 days per week)
Department: Production
Contract: Full-time
Shape the Future of Print Production
Are you a production expert who thrives on precision, collaboration, and bringing ideas to life? Do you want to work at the heart of a fast-paced London production hub where quality, innovation, and client satisfaction drive everything you do?
We’re looking for a Production Services Manager to join our talented Production Services Team someone who can lead projects from brief to delivery with confidence, creativity, and a passion for excellence.
About the Role
As a key link between our internal teams, clients, and production departments, you’ll ensure every project runs smoothly, efficiently, and aligns perfectly with client expectations. You’ll champion right-first-time quality, on-time-in-full delivery (OTIF), and a client-first mindset.
From interpreting briefs and guiding prototyping to overseeing production stages and driving continuous improvement, you’ll play an essential role in delivering outstanding work and shaping the evolution of our production services.
What You’ll Be Doing
* Partner with Client Service Teams to understand briefs, client expectations, and project success criteria.
* Collaborate with CAD, production, and client-focused teams to innovate from initial concept through to pre-production prototyping.
* Communicate proactively throughout every stage of the project lifecycle.
* Lead continuous improvement initiatives to enhance efficiency, profitability, and service excellence.
* Identify opportunities to integrate new technologies and smarter ways of working.
* Own project management with clarity ensuring accountability, transparent reporting, and strong workflow control.
* Work cross-functionally to minimise waste, maximise profitability, and elevate customer satisfaction.
* Support and mentor colleagues within the Production Services and Client Service teams.
What You’ll Bring
* Solid Excel skills (essential).
* In-depth knowledge of print production practices, processes, and workflows.
* Meticulous attention to detail and a commitment to accuracy.
* Ability to thrive under pressure and meet tight deadlines.
* Strong communication skills, both internally and with clients.
* Excellent relationship building and negotiation skills.
* Analytical mindset and confident problem-solving capabilities.
* Flexible, adaptable approach with a willingness to learn.
* Collaborative attitude and a genuine team-player spirit.
Core Competencies We Value
* Collaboration: You build strong, positive relationships across all teams.
* Customer Orientation: You care about delivering for clients and delighting them through exceptional service.
* Innovation: You bring fresh ideas and new perspectives to overcome challenges.
* Initiative: You don’t wait you take action and get things moving.
* Results Focus: You’re driven by achieving goals and delivering excellence.
* Flexibility: You adapt quickly to changing priorities.
* Leadership: You inspire and support others to perform at their best.
Key Behaviours
* Professional and positive in every interaction.
* Respectful of others and their roles.
* Approachable, patient, and supportive.
* Helpful and proactive in solving problems.
Join Us
If you’re ready to bring your production expertise to a company that values innovation, quality, and collaboration, we’d love to hear from you. Apply today and help us shape the next chapter of exceptional print production.