Junior Technical Support Analyst – Global Insurance Software Company
Salary £27k to £35k depending on experience
Hybrid working in Truro, Cornwall.
My client a leading UK Insurance Systems Provider that provides multi-channel software to the global insurance industry are looking to hire a Junior Support Analyst to work on Supporting their client facing business applications.
This company are in the process of building out a technical team in Cornwall, so are looking for candidates who can work hybrid in their brand new Truro offices. This role will be one or two days per week in office, the rest working remotely. Be part of a new Silicon Cornwall initiative to bring tech companies to the West Country
My client are looking for a highly inquisitive Junior Support Analyst ideally with some knowledge of SQL and with excellent communication and organisational skills. Ideally you will have some exposure to web based IT solutions to help further develop their innovative and complex insurance solutions. As the role is very immersive they will expect you to be unafraid of challenges and asking questions.
The role offers a fantastic opportunity for individuals to learn the overall software development cycle and how different departments are interlinked. You will be given access to high quality training that will not only teach technical knowledge but mindset. You will have the opportunity to collaborate with senior members of their team and interact with high-profile customers from within the insurance sector.
As a Junior Support Analyst, you will be given training learn to diagnose and evaluate software faults raised by the clients. Able to review technical specification documents and confirm they're in line with current software functionality, assess data integrity issues and create data-fixes using SQL as well as dissecting log files to aid in your diagnosis of faults
You will be part of a successful team responsible for the delivery and support of Enterprise scale Insurance applications across multiple Global Insurance clients which requires a skilled & confident person wanting to make their mark in a diverse, fast moving and expanding team.
Required Personal Attributes
Strong organisational skills with attention to detail
Strong interpersonal and communication skills - to work with clients and other Sabrefish teams
High levels of accuracy and attention to detail
Focused and driven individual, using own initiative to identify opportunities to drive improvements.
Ability to multi task
Fast Learner
Preferred experience:
Some exposure to SQL
Previous experience with dealing with Clients
Some exposure to IT systems development or usage
Any experience in the following would be great:
Some experience of working in the insurance sector
Familiarity with Help Desk systems (e.g MSP) and Testing Tools (SpiraTeam) although training will be given
If you are interested in a varied, interesting and fun job where you will be working in a great new IT team environment establishing itself in the Truro area of Cornwall, then this could be the job for you.
This company provide award winning Insurance software used by some of the world's largest Insurance companies so you will be providing a vital role in the continued success of this company
Please apply with your CV to learn more about this great job opportunity.