Overview
Element has an opportunity for a Certification Support Administrator to join its growing team in Skelmersdale. Acting as the lynchpin between the client and the business, this exciting position will be responsible for the co-ordination and scheduling of external customer test requirements, from order acceptance through to test completion.
Responsibilities
Ensure excellence in customer communications at all stages of a project, including but not limited to:
* Customer test schedules
* Setting expectations prior to and during testing
* Project progress updates
* Project delays and failures, including any additional costs
* Reporting delivery dates
* Postponements / cancellations highlighted to Commercial Manager
* Ensure sales order acknowledgements are issued in a timely manner and customers are aware of their input requirements
* Supporting monthly Invoicing
* Providing support to sales team to meet customer test dates at enquiry and or quotation stage
* Efficient response times to sales and customers
* Liaise with sales and Managers to ensure that relevant facilities and staff are utilised, and operations are aware of their commitments
Skills / Qualifications
* Experience in a similar planning, production or project coordination role
* Experience working within a technical environment
* Ability to coordinate customer requirements
* Experience managing the needs of various stakeholders including the customer, operations and sales
* Ability to plan, organise and manage workload effectively within the defined area of responsibility
* Ability to review performance, identify problems and contribute to solution
* Effective verbal and written communication skills
* Ability to apply logical reasoning and analytical thinking
* Exposure to the materials testing environment and working with test results and quotations is significantly advantageous
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
"If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com"
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