Location: Oldham (Hybrid – 37 hours per week)Reporting to: Live Well ManagerContract: PermanentSalary: £27,411.70 Improving lives in Oldham First Choice Homes Oldham (FCHO) have an exciting opportunity for a Live well Advisor to play a key role in delivering an intensive housing management and wellbeing service to our customers. You will support customers to maintain their tenancies, promote independence and reduce isolation. Through tailored advice, advocacy and partnership working, you will help customers overcome barriers and improve their overall health and wellbeing. This is a rewarding, customer focused role where you can make a real difference to peoples lives. The Impact You’ll make • Undertaking holistic assessments to identify individual needs, risks and barriers• Developing tailored action plans that promote independence and tenancy sustainment• Maintaining regular contact with customers in line with agreed plans• Signpost customers to access financial advice, welfare support and budgeting guidance• Support customers to access GP services, health professionals, local authority services and community resources• Assisting with housing related matters including repairs reporting and liaison with internal and external partners• Managing your own caseload, ensuring accurate and confidential record keeping• Working within safeguarding and risk management frameworks• Promoting the Live Well Service internally and externally• Building strong relationships with partner agencies to achieve positive customer outcomes Our Ideal Candidate We’re looking for someone who genuinely cares about people and is motivated to make a difference. You will have: • Experience working with vulnerable customers or housing related issues• Experience in a customer facing role• Experience assessing needs, identifying risks and providing appropriate support• The ability to manage a caseload and prioritise effectively• Strong communication skills, both written and verbal• The confidence to advocate for customers when required• Good digital skills and experience using case management systems• A clear understanding of safeguarding, confidentiality and professional boundaries• A strong alignment to our values: We listen, We own, We care, We act, We learn, We keep it simple An Enhanced DBS check is required for this role. Why Join FCHO? First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable, and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory (G1/V1) Governance rating. Every day, we’re proud to make a real difference in our communities. Our work is guided by our Big Plan, focused on providing homes we’re proud of, supporting people to thrive, and creating a great place to work. We care deeply about our customers, our colleagues, and our communities and we’re committed to delivering services we can be proud of while improving the lives of people across Oldham. We need great people to work with us - it’s an exciting time to join as we work towards out big ambitions, supporting the growth and prosperity of our local region. What’s In It for You? We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development: A salary of £27,411.70 per annum A 37-hour working week with hybrid working options 30 days’ annual leave and 8 bank holidays (pro-rated for part-time colleagues) Option to purchase additional annual leave Defined contribution pension scheme with up to 10% employer contribution and salary exchange option Death in service benefit Healthcare cash plan covering dental, optical, and physiotherapy treatments Private health insurance Employee Assistance Programme (EAP) offering 24-hour confidential support Doctorline – 24/7 worldwide GP access for you and your family Access to our colleague benefits platform, offering discounts on major retailers and wellbeing tools Discounted gym membership Professional subscriptions paid (where essential for the role) Enhanced maternity, paternity, adoption and sick pay Access to our on-site wellbeing room and on-site café Long Service awards Interested? If you meet the criteria for the role and would like to join our Live well team at FCHO we’d love to hear from you. Please send your application before 19/02/2026 We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.