A great opportunity has arisen to join a leading manufacturing company who supply to the energy and electrical industry with state-of-the-art products.
Job Description:
Act as the single point of contact for all customers regarding aftersales and warranty matters.
Manage the full lifecycle of aftersales and warranty cases, from first notification through to final closure.
Conduct on-site inspections to diagnose faults, identify root causes, and recommend corrective actions.
Prepared comprehensive Risk Assessments and Method Statements (RAMS) for all site activities.
Produce Bills of Material (BOMs) to secure required parts and materials for rectification work.
Conduct robust root cause analysis (RCA) on all aftersales and warranty issues, ensuring accurate diagnosis and high-quality resolution.
Work with Engineering, Production, and Quality teams to agree and implement corrective and preventive actions (CAPA).
Maintain clear, accurate, and timely communication with customers, ensuring expectations are managed professionally.
Coordinate with the Site Services department to arrange on-site attendance, providing them with clear instructions, documentation, and context.
Work with the Planning team to ensure aftersales and warranty interventions are scheduled effectively and safely.
Monitor progress of site works, ensuring timely and high-quality completion.
Assess warranty claims to determine validity in line with company policy and warranty terms.
Record and track all aftersales and warranty events, ensuring accurate data capture and full traceability.
Analyse aftersales and warranty trends to identify recurring issues and improvement opportunities.
Provide structured feedback to Engineering, Production, and Operational Excellence to support product and process improvements.
Contribute to continuous improvement activity, including failure mode analysis, design improvements, and service process enhancements.
Support the Quality Manager with reporting on warranty performance, aftersales performance, customer satisfaction, and recurring root causes.
Ensure all actions and decisions support the organisation's commitment to quality, compliance, and customer satisfaction.Beneficial Skills / Qualifications:
Experience in aftersales/warranty role within a manufacturing environment
Experience of working with transformers / LV products
Strong analytical, technical and organisational abilities with a hands-on approach to problem solving.
Excellent communication skills, with the confidence to liaise effectively with clients and contractors.
Experience working with ERP / MRP systems (MS Dynamics preferably)
Flexibility to adapt to change.
Team player committed to high performance and accountability
Driving licence
Ability to work to strict timelines.
Continuous improvement capabilities.
Good interpersonal skills with a 'can-do' attitude.
Salary and benefits:
Salary negotiable dependant on experience
37.5 hours per week office based
25 days holiday per year plus bank holidays
Company Profit Share Scheme
Healthcare cash plan
Employee Assistance Programme
Electric Vehicle salary sacrifice scheme
Pension
Parking on site