Job responsibilities Managing a large volume of inbound and outbound calls in a timely manner To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered To continue to develop and maintain competencies in all areas of work As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.