Job Description Job Title: Field IT Support Engineer
Location: Glasgow, Scotland (Onsite Dispatch Support)
Employment Type: Contract / On-Demand
Work Model: Onsite, as needed (includes occasional office visits for training/refresh)
About the Role:
We are seeking experienced Field IT Support Engineers to provide onsite technical support for desktop/end-user environments and smart hands/data center operations in Glasgow. This role offers a unique opportunity to be part of a highly responsive and visible IT support function, ensuring seamless onsite service delivery.
Key Responsibilities:
Onsite Dispatch Support Services
Provide end-user support at various sites (including remote users) on a next-business-day basis.
Perform hardware IMACD (Install, Move, Add, Change, Dispose) services.
Deliver support for BYOD, peripherals, printers, projectors, and general IT equipment.
Manage stock, coordinate delivery, and execute device swaps and warranty claims.
Collaborate with service desk to ensure one-touch resolution and user satisfaction.
Update ITSM tools and CMDB accurately post-task completion.
Smart Hands Support
Execute operationa...