Key Duties and Responsibilities: Work as part of an AQS accredited and monitored Welfare Benefits Advice service offering needs-led welfare benefits support for patients, carers and bereaved people. Supporting patients and/or families in understanding their welfare rights Be a point of contact for new referrals and implement screening processes to enable appropriate and timely case allocation. Effectively manage case work allocated by the Welfare Benefits Advisors. Complete delegated task including: Face-to-face or over the telephone benefits applications Sensitive applications including special rules claims Make applications for blue badges, including renewals Make onward referrals to external services such as key safes, telecare and meals on wheels.
Work with the Day Hospice and Wellbeing Services Team to provide direct and practical support to older people including completing applications and building digital skills and confidence. Support the Welfare Benefits Advisors with running money worries sessions as required. Be a first point of contact for incoming calls and queries. Spot the signs that patients, carers and bereaved people need extra or more specialist welfare benefits support and escalate appropriate.
Work in an integrated way, ensuring seamless support for patients and families across City Hospice, and where appropriate across organisational boundaries. Be an advocate for appropriate needs-led care. Be aware of the requirement to maintain confidentiality and keep concise, up-to-date, and accurate records (paper and using relevant databases) Demonstrate sensitivity and respect for people from different religious and cultural backgrounds and sexual orientation.