Job Overview
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We are looking for an enthusiastic Head of Operations for our Facilities Soft Service Contract. They will manage client relationships, audit performance, and ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPI's) and Health & Safety regulations. They will oversee employee payroll, training, and excellent service delivery across multiple client contract sites.
Main Duties:
The role involves building and maintaining client relationships, overseeing and conducting (when required) audit inspections, ensuring all required training is carried out and up to date. The sucessful candidate will ensure and manage compliance with HR, QHSE and recruitment, and adhere to Mitie and Trust policies.
Flexibility in working hours is required to meet client needs effectively.
Qualifications & Skills:
The ideal candidate will have extensive experience managing soft services, cleaning, portering and overseeing catering service within an NHS Healthcare setting. A good understanding of current National standards of cleanliness within the NHS is required. They should possess strong customer service, communication, and IT skills, particularly in Microsoft Office. A cleaning qualification is desirable. The ideal candidate must be flexible, organized, and have excellent time management skills.
As travelling between multiple sites is required, candidates will need a full UK clean driving license.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at .