Job Overview
Base location: Avondale, Royal Preston Hospital, or Ormskirk District General Hospital – positions are available at either base.
Come and join our Initial Response Service (IRS) team. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time.
New Service Offers
* A single referral point for GPs and other professionals
* A 24‑hour telephone advice and support line for people who use services and carers, allowing self‑reference and triage/assessment over the phone or face‑to‑face
* More responsive crisis services with improved experiences for people who use services, carers and professionals
* A 24‑hour service that allows flexible working patterns when required
* IRS acts as the front door to services, enabling clinicians to respond within hours and deliver excellent customer service, which contributes to high job satisfaction
Responsibilities
* Work scheduled shifts within the IRS team based at Royal Preston Hospital and Preston
* Conduct referral screening, triage calls, sign‑posting and assessments over the telephone or face‑to‑face
* Support call handlers and administrative staff in providing information and assistance to callers
* Collaborate with the multidisciplinary team to ensure timely and appropriate service delivery
* Maintain accurate records and documentation as required by service protocols
Qualifications & Experience
* Experienced Band 6 Nurses, Social Workers or Occupational Therapists
* Dedication to promoting recovery and the ability to inspire people experiencing mental health challenges and their families
* Experience with crisis or mental‑health triage preferred
* A registered qualification or equivalent in the chosen profession
Eligibility & Diversity
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all backgrounds, including those from under‑represented groups, people with lived experience relevant to the role, and individuals who have accessed or cared for someone who has accessed mental‑health or learning‑disability services.
Benefits & Working Patterns
Flexible working is supported, including term‑time, part‑time, compressed hours and flexi‑time. Shift times and days are negotiable and will be discussed at interview. The wellbeing of our people is at the heart of everything we do; a wide range of resources, tools and support are available to help you thrive both in and out of work.
Important Note
This advert closes on Tuesday 12 May 2026.
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