Join to apply for the Host Leader - Reception Supervisor role at Point A Hotels
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs, renowned for its warmth, sincerity, and quality of service. We invest in real estate, developing it into operating businesses in the hospitality sector, including coffee shops, hotels, residential properties, and a members' club. Our brands include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.
About Point A
At Point A, we are defined by our mindset, not the market. We believe in thinking differently, using our resources innovatively, and challenging the status quo. Our commitment is to deliver heartfelt hospitality to all guests, regardless of their budget. Since 2017, this approach has contributed to our success as a hotel brand, and we seek passionate individuals to help us grow further.
The Role
We are seeking a Reception Host Leader to support our team and guests at Point A Hotel Liverpool Street. The primary focus is to ensure every guest has an unforgettable experience.
Key Requirements
* Ability to engage and lead
* Excellent customer service and problem-solving skills
* Outstanding communication skills
* Supportive team player with effective shift handovers
* Passion for service and creating memorable experiences
* Positive attitude and drive
* Desire for personal development
* Kindness, honesty, and care for the community
* Good industry understanding and a drive for excellence
* Imagination and business maximization skills
* Confidence to challenge the status quo
Must have the right to work in the UK and be able to commute to the property location.
We Offer
* Attractive salary for a 40-hour week contract
* Queensway Reward & Recognition Scheme
* Annual Awards Ceremony in London
* Friendly and supportive work environment
* Opportunities for professional development and career growth
* Group-wide career opportunities, including coffee houses and support offices
* Team building activities and social events
* Friends and Family Rates at all properties
* 33 days of annual leave
Position Details
Reception Host Leader, Full-time, £29,432 per annum
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Hospitality, Customer Service
* Industry: Hotels, Hospitality
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