Certikin is looking for a customer‑focused Receptionist/Administrator to support our busy office.
In this exciting and varied position, you will serve as the first point of contact for all callers, managing the switchboard to efficiently direct incoming calls and providing a professional and welcoming reception service. The postholder will also supports the wider Sales Order Processing and Customer Returns teams with a variety of ad hoc administrative tasks.
Based in our Head Office in Witney, Oxfordshire.
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The job includes:
* Answering incoming phone calls and direct them to the appropriate departments or team members
* Post out invoices, credit notes, and monthly statements
* Manage customer discount information, including adding special discounts and sending out discount structures
* Email purchase order updates to customers
* Support ad hoc changes and tasks within AS400 as required
* Working collaboratively with customer service colleagues to maintain service levels
What will you bring to the role?
* A friendly and confident telephone manner
* Highly organised with strong attention to detail
* Proven experience in a receptionist, administrative assistant, or customer service role, with strong communication skills and proficiency in Microsoft Office
* Confident communicating with customers both internally and externally
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry.
Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio
Why Join Us?
Your role will be office based working 22.5 hours a week (Monday - Wednesday).
We are offering an annual salary of £15,660 per annum plus a performance related bonus.
Competitive Pension Plan: Secure your future with our 4% pension contribution. We invest in your long-term financial well-being, ensuring you have a solid foundation for retirement.
Generous Holiday Allowance: We believe in work-life balance. Start with 25 days (full time) of holiday, and as you grow with us, enjoy up to 28 days (full time) with long service. Take the time you need to relax, recharge, and spend quality moments with your loved ones.
Comprehensive Health Cash Plan: Your health matters to us. Our health cash plan helps cover everyday healthcare costs, from dental check-ups to physiotherapy, giving you peace of mind and support when you need it most.
Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme. It’s a great way to stay fit, save on travel costs, and contribute to a greener environment.
Long Service Awards: We value loyalty and dedication. Our long service awards recognize and reward your commitment to the company, celebrating your milestones with us.
Employee of the Season: We appreciate hard work and excellence. Our Employee of the Season program acknowledges outstanding performance, giving you the recognition you deserve.
Free Parking: Enjoy the convenience of free parking at our head office. Save time and money with easy access to your workplace, making your daily commute hassle-free.
At Certikin, part of Fluidra, we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfil our main mission: To create the perfect Pool and Wellness experience responsibly. In conjunction with this, our purpose is to turn water into a better world.