**Job Overview**We are seeking an Apprentice Parts Advisor to work in our Kirkwall Branch. The successful Candidate will undertake a two-year Vehicle Parts Apprenticeship run by John Deere and ProVQ supported with on the job training. **Key Responsibilities**MacGregor Industrial Supplies sells, services, repairs and hires a wide range of equipment including lawnmowers, chainsaws, ATV’s, Generators and Pressure washers. The Parts Department plays a key role in supporting all areas of the division and providing an excellent service to customers. Our Apprentice Parts Advisor will learn and carry out the following key responsibilities:• Ensure the efficient operation of the parts department.• Assist in the provision of a comprehensive parts service to the workshops, general public and account customers.• Provide support to customers via telephone, e-mail and counter enquiries, including sales order processing.• Pro-actively sell parts to customers.• Learn how to operate company computer systems and use efficiently.• Understand parts inventory control including purchasing, receipt, storage, issue and despatch.• Identify and resolve stock control issues and liaise with department supervisor and colleagues.• Stock replenishment.• Carry out rolling stock checks to ensure stock levels are accurate.• Provide direct support to all levels of MIS Ltd staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.• Understand the importance of processes and procedures and the need for an organised and tidy work environment. **Skills and Experience**• Willing to undertake a detailed training programme and commit to attending any relevant training blocks at an external location, which may require travel and staying away for up to 1 week at a time.• Have good communication and customer service skills when dealing with customers and colleagues.• Be a good team player.• Be organised and methodical when approaching tasks.• Possess good numeracy, literacy and IT skills. **Benefits**• Monday to Friday (Saturdays on Rota if specified)• Employee discount• Staff uniforms• Death in Service Benefit• Cycle to work scheme• Discretionary annual bonus, based on company performance• Extra holiday after one year