Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205076
About The Role
Benefact Group are looking for an Infrastructure Engineer to join our Gloucester office. The Infrastructure Team is responsible for the continued operation of the Benefact Group computer systems and converged voice, video and data networks.
A ‘can do’ attitude and willingness to learn are essential to providing technical resource and knowledge across a wide range of technologies and platforms. As an Infrastructure Engineer, you will be responsible for undertaking proactive and reactive monitoring of the Infrastructure, Platforms and Applications, providing timely prevention or resolution of incidents, and appropriate escalation for major issues.
What you’ll be doing
* Deliver exceptional customer service while managing and prioritising workload, ensuring incidents, requests, and changes are handled and documented correctly.
* Provide expert guidance to users, influencing across the organisation and applying knowledge creatively to non‑standard situations.
* Maintain and support physical and virtual infrastructure, including hardware, data centres, communication rooms, and coordination with third‑party vendors.
* Contribute to business continuity activities, prepare and maintain operational documentation, and participate in the 24/7 infrastructure support rota.
* Plan, document, and execute small projects, managing risks, tracking progress, and contributing insights to IT strategy and best practice.
What you’ll need to have
* Qualified or working toward qualification in Microsoft core technologies, with proven IT experience in fast‑paced environments.
* Broad infrastructure knowledge with skills in areas such as networking, VMware ESX, VoIP, Windows Server, SAN, security, cloud infrastructure, and SaaS.
* Experience using monitoring toolsets and working with tier‑1 hardware platforms like Cisco UCS and HP servers.
* Strong communication skills with the ability to work effectively with technical teams, business users, suppliers, and customers.
* Demonstrated commitment to excellent customer service and the ability to build productive, collaborative relationships.
What we offer
* A competitive salary – let's discuss it.
* Hybrid working.
* Group Personal Pension – up to 12% employer contribution.
* Generous annual bonus scheme: on‑target bonus between 6% and 24%.
* 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
* An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
* £200 annual personal grant to a charity of your choice.
* Encouraged to take at least one volunteering day per year.
* Employee Assistance Programme.
* Full study support to gain professional qualifications.
* Access to virtual GP.
* Enhanced maternity and paternity pay.
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