Service Manager – Heathrow
Leading Systems Integrator - who design, install and Maintain Baggaging and Convyors systems
* £60,000 – £70,000
* Heathrow Airport
Company Overview
Market leader in logistics automation for airports, parcels, and warehouses. Strong partnership with Heathrow serving as a global model for industry collaboration.
Role Summary
Pivotal leadership position within the Service team, working with Senior Service Manager and other Service Managers. Responsible for tactical and strategic delivery driving service vision, commercial growth, customer value, and operational innovation across multiple departments.
Key Responsibilities
* Leadership & Team Management: Lead technical teams, build high-performance culture, mentor staff, manage workforce planning and succession
* Service Delivery: Deliver outstanding customer service, implement service strategy, ensure consistent safety and performance improvements
* Commercial Focus: Own contract profitability, identify value opportunities, support sales phases, drive margin growth
* Operations: Execute service proposition, manage KPIs, seasonal planning, incident management, operational readiness
* Innovation: Use transformation tools, technology, automation, and data-driven insights to enhance delivery
Requirements
* Operations and leadership experience in customer-centric business
* Strong communication skills with technical understanding of material handling systems
* Experience managing large teams in complex operational environments
* Industrial Relations experience
* Service Management background
* Change management and continuous improvement skills
* Senior escalation roster participation required
Benefits
* 28 days annual leave + public holidays
* Bupa Medical Cover
* YuLife wellbeing membership
* Career progression opportunities
* Cycle to work scheme
* Yellow Nest childcare scheme
* Aviva pension
* Achievers recognition platform
Contact
Ollie Najeeb
+(phone number removed)
Why work with Proactive?
Proactive Technical Recruitment is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias.
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