We’re on the lookout for a Leasehold Officer to join the believe housing team on a 12-month fixed term basis. This is an exciting opportunity if you want to make a real difference. 'We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation. Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible. Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager). Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required. About the role The Leasehold Officer will provide an excellent, compliant leasehold service that ensures all statutory/contractual obligations are met, service charges are accurately set and recovered, customer queries are resolved promptly, and communal areas are managed effectively. The successful candidate will: You will be the organisation’s subject matter expert for all leasehold matters, Section 20 consultations and service charge recovery, supporting the organisation’s asset strategy and financial performance. Act as the first point of contact for leaseholders and freeholders, delivering timely and accurate advice around lease obligations, service charges, repairs responsibilities, alterations, consents and our policies. Manage a caseload of complex enquiries and disputes, negotiating pragmatic resolutions and escalating to legal services where necessary. Undertake visits to leaseholders to carry out inspections, resolve queries and commence enforcement action where required. Prepare information for Leasehold Property Enquiry (LPE) packs and respond to enquiries in relation to the sale, assignment and purchase of a leasehold property. Assist leaseholders with their right to collective enfranchisement, liaising with legal services as necessary. What’s on offer? Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you. As well as a competitive salary of £37,691 to £39,036 per annum, we offer some great benefits and rewards. From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible 'working the believe way' patterns that put your wellbeing front and centre, there's really a lot on offer. Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career. Apply now If you believe that you demonstrate our values and can bring something special to this role, then apply now. We're looking forward to hearing from you. If you wish to find out more about this opportunity contact Stacey Nichol Strategic Asset Manager at stacey.nichol@believehousing.co.uk Closing date for applications is 11.59pm on Sunday 8 February 2026 All applicants must go through our website. Interview date to be confirmed.