Overview
Ashford, Kent — Neighbourhood Housing Officer (Temporary, Full Time, Hybrid).
An excellent opportunity for an experienced Neighbourhood Housing Officer to join a busy local authority team in Ashford, delivering a high-quality, patch-based housing management service.
Responsibilities
* Manage a designated housing patch, delivering a comprehensive neighbourhood service including rent arrears management, anti-social behaviour casework, tenancy enforcement, and community engagement.
* Manage rent accounts, arrears recovery, and initiate legal action where required.
* Investigate and resolve anti-social behaviour cases in partnership with police and other agencies.
* Conduct estate inspections, property visits, and ensure neighbourhood standards are maintained.
* Carry out tenancy management duties including sign-ups, successions, assignments, and mutual exchanges.
* Work with vulnerable tenants, completing welfare checks and making appropriate referrals.
* Prepare and attend court for possession cases relating to arrears, ASB, and tenancy breaches.
* Collaborate with internal teams and external partners to support tenants and sustain tenancies.
The Candidate
* The ideal candidate will have prior experience working in a housing management or neighbourhood officer role within a local authority or housing association.
* Proven experience managing rent arrears and income recovery processes.
* Strong background in handling anti-social behaviour cases and tenancy enforcement.
* Knowledge of housing legislation including the Housing Act and ASB legislation.
* Experience conducting estate inspections and tenancy audits.
* Ability to work independently, manage a patch, and build relationships with residents and stakeholders.
The Contract
* Working hours: Full Time
* Length of contract: 2 Month Contract
* Rate: The pay for the role is £21.47 per hour LTD company rate. The PAYE equivalent is £18.30 per hour, inclusive of holiday.
How to Apply
To apply for this role, please message back at url removed or call phone number removed and ask for Beth for more info. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate.
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