Overview
We are looking for a Business Support Administrator to join the East Devon TALKWORKS team based in Exeter. The TALKWORKS Service offers psychological therapies across Devon. The admin team manages a high number of telephone and online referrals, handles general queries, and provides administrative support for a large team of psychological therapists and wellbeing practitioners. This role can be demanding and rewarding for someone who is passionate about patient care, diligent and hard-working.
Responsibilities
* Process a large volume of telephone and online self-referrals for TALKWORKS.
* Handle high volumes of calls in a sympathetic and calm manner.
* Book initial appointments on our electronic patient record system IAPTus and process appointment letters.
* Provide general administrative support to Therapists within the team.
About Us
Devon Partnership NHS Trust provides mental health and learning disability services, along with a range of specialist and secure services for the wider South West region and nationally. We are committed to promoting good mental health and wellbeing and delivering high quality services that are safe and focused on people’s recovery.
Values and Inclusion
We recruit individuals who demonstrate the core values of quality of care, improving lives, respect, dignity, and compassion. We are an inclusive employer and welcome applications from all sections of the community, regardless of protected characteristics as governed by the Equality Act 2010. Part-time and flexible working arrangements will be considered where possible. We particularly encourage applicants with lived experience of mental health and learning disabilities. We are a Disability Confident Employer.
Details
* Date posted: 03 October 2025
* Band: Band 3
* Salary:£24,937 to £26,598 a year pro rata (22.5 hours per week)
* Contract: Permanent
* Working pattern: Part-time, Flexible working
* Location: Talkworks, Emperor Way, Exeter Business Park, Exeter, EX1 3QS
Job Description and Requirements
Please refer to the full Job Description and Person Specification attached to this advert for detailed information on this role.
Experience
Essential
* Excellent organisational skills
* Ability to prioritise workload and adapt to change
* Previous experience in an administrative or secretarial team
* Experience handling confidential and complex information
* Previous experience in a Healthcare or Social Care administrative setting
Desirable
* Ability to take accurate formal and informal minutes
* Demonstrate good numeracy and literacy skills
* ICDL or equivalent experience
Qualifications
Essential
* Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience
* GCSE English or equivalent
* Evidence of continuing professional and personal development
Desirable
* ICDL (International Computer Driving Licence) or equivalent experience
Employer details
Employer: Devon Partnership NHS Trust
Address: Talkworks, Emperor Way, Exeter Business Park, Exeter, EX1 3QS
Employers website: https://www.dpt.nhs.uk/
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