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What We Expect
We are currently seeking a Field Technical Manager with Escalator & Elevator knowledge to be the first point of contact for our skilled engineers and technicians, providing support.
Responsibilities
1. Provide technical support to TKE field technicians across the UK, with occasional on-site support when required.
2. Develop technical support capabilities, including training, support, and team oversight.
3. Manage and update information on TKE products, manuals, diagnostics, technical bulletins, GADs, and electrical schematics for UK field operations.
4. Issue and manage Technical Bulletins and Safety Updates via the Technical Helpdesk.
5. Manage operational metrics and implement actions to address shortfalls.
6. Write professional technical reports for clients, consultants, and internal use.
Who We Are Looking For
* Proven experience as a Tech/Customer Support Engineer.
* Excellent communication skills (verbal, telephone, written).
* Positive attitude and ability to work under pressure as part of a team.
* Proactive, confident in using initiative, and able to think outside the box.
* Investigative mindset for troubleshooting and issue resolution.
* Exceptional customer service and problem-solving skills.
* NVQ4 qualification or equivalent is an advantage.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
What We Offer
* Competitive salary paid monthly.
* 34 days holiday, including bank holidays.
* Attractive pension scheme.
* Health cash plan covering health costs.
* Life Assurance (4x salary).
* Access to health and wellbeing apps.
* Subsidised gym membership.
* Enhanced maternity and paternity provisions.
* Salary sacrifice benefits (Electric Cars, Cycle2Work).
* Long Service awards and holiday benefits.
* Employee Assistance Programme.
* Refer a Friend scheme.
About Us
We are driven by what moves people and the world, fostering a culture of honesty, transparency, and responsibility. We provide comprehensive urban mobility solutions, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
Additional Details
Seniority Level
* Mid-Senior level
Employment Type
* Full-time
Job Function
* Customer Service
Industries
* Machinery Manufacturing, Facilities Services, Construction
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