Responsibilities
* Act as the focal point for receiving guests, visitors, and external MOPAC staff to the MPS sites.
* Undertake all aspects of reception Porter and Messenger services.
* Greet visitors, answer the telephone, check identities, issue passes, host visitors as required, exit visitors, and ensure all operational procedures are followed.
* Set up rooms and venues as requested and assist site management with relocating furniture and items.
* Receive internal and external mail, check, divide, and distribute post to the appropriate onsite personnel; collect letters to be franked.
* Provide support to the customer services team as needed.
* Carry out duties in accordance with the Reception Procedures Manual.
* Maintain standards of conduct, dress, hygiene, and appearance suitable for a Front‑of‑House role, while remaining polite, efficient, and presentable.
* Make staff, colleagues, and visitors feel welcome and aim to deliver a business‑like, pleasurable experience.
* Answer any questions promptly and find answers as necessary.
* Receive and look after guests until they are met by their host.
* Ensure the security of the premises to the extent practicable.
* Maintain a quality reception area.
* Provide a booking service for rooms.
* Provide a helpdesk service for reactive maintenance.
* Maintain the telephone system as directed.
* Liaise with the customer services team regarding customer care.
* Administer delivery and collection of company mail.
* Set up meeting room space to client specification requirements.
* Provide informative guidance for booking and using meeting rooms.
* Take delivery of post (internal and external).
* Deliver post around the building to different departments.
* Use franking machine and other equipment to send post.
* Use a computer to answer email queries.
* Report building faults or H&S concerns.
* Undertake any other duties reasonably required.
* Sort post ready for collection.
* Accountable for security and safe‑keeping of all stock and equipment within your area of responsibility.
* Comply with client policies on recycling and waste disposal.
* Ensure customer complaints are dealt with promptly and actions are taken to prevent reoccurrence.
* Replenish equipment and crockery required for service before, during and after service.
* Ensure hygiene levels are maintained in accordance with current legislation, providing a safe environment for customers and staff.
* Comply with dress and personal hygiene regulations.
* Attend all mandatory meetings (including topsides) and training courses required for operational improvement and personal development.
* Undertake other reasonable tasks as requested.
Person Specification
* Excellent customer service experience, preferably dealing face‑to‑face, by e‑mail and phone.
* Intermediate level Microsoft application skills – Outlook, Word, Excel.
* Flexible and willing approach to work.
* Ability to work on own initiative.
* Enthusiastic and hardworking.
* Good time‑keeping.
* Reliability and strong organisational skills.
* General education of a good standard.
* Good communication skills – specifically verbal; preferably with a second language.
Health And Safety Responsibilities
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health, safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your line manager and/or via your divisional incident reporting system.
Information Security
* Ensure compliance with Mitie’s information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
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