Job summary 37.5 hours per week on a fixed term basis until April 2027. An exciting opportunity has been developed within Livewell Southwest. We are looking to recruit an enthusiastic Senior Service Administrator. Our preferred candidate will enjoy working in a fast paced progressive environment. Our preferred candidate will be the administrator for the NMP team, (Non Medical Prescribing) Pathway which is a team which sits within the CAMHS service. However, the post holder will be required to support other teams within CAMHS with various duties dependant on service demand. The applicant must be able to manage a pressured environment and have the ability to work autonomously. The successful candidate will demonstrate excellent customer care skills, communication and organisational skills and good time management with ability to work well under pressure and to tight deadlines. NVQ3 or equivalent qualifications or substantial previous experience are essential for this role. All Livewell Southwest staff are expected to able and willing to work across a 7 day service. Job Share(s) Considered Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility. Please note that Livewell may close the job advertisement earlier than the specified deadline. Main duties of the job To deliver an effective and competent level of secretarial and administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for providing daily secretarial and administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties. Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs. Working proactively to support team. Ability to work on own and proactively as part of a team To provide the day-to-day supervision and line management of junior staff where appropriate. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. About us Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs. As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve. We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives. We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation. Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert. Details Date posted 27 November 2025 Pay scheme Agenda for change Band Band 3 Salary £24,937 to £26,598 a year pa, pro-rata Contract Fixed term Duration 16 months Working pattern Full-time, Part-time, Job share, Flexible working Reference number B9832-2025-AC-1896-2 Job locations 200 Mount Gould Road Mount Gould Plymouth Devon PL4 7PY Job description Job responsibilities To arrange meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed. Maintain accurate and timely electronic and hard copy information e.g. training logs using organisational systems as directed (ensuring ease of access/retrieval as appropriate) and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager. Collect, collate and prepare information for service area users with support of line manager. To provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Support the management team to ensure that internal and external communication systems are in place Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensure that all office support services e.g. post, filing, photo copying, are delivered in a timely manner. Promote the image of the department, checking that notices and leaflets are up to date & well presented. Financial management To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager To support the line manager with banking and remittance service (including petty cash). Monitor stock e.g. stationery and order supplies and equipment as required within the business area. COMMUNICATIONS AND RELATIONSHIPS One of the main aspects of this role is to liaise and build positive working relationships with a variety of stakeholders such as; clinical staff, schools, general practices, service users and all other appropriate bodies. Job description Job responsibilities To arrange meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed. Maintain accurate and timely electronic and hard copy information e.g. training logs using organisational systems as directed (ensuring ease of access/retrieval as appropriate) and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager. Collect, collate and prepare information for service area users with support of line manager. To provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Support the management team to ensure that internal and external communication systems are in place Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensure that all office support services e.g. post, filing, photo copying, are delivered in a timely manner. Promote the image of the department, checking that notices and leaflets are up to date & well presented. Financial management To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager To support the line manager with banking and remittance service (including petty cash). Monitor stock e.g. stationery and order supplies and equipment as required within the business area. COMMUNICATIONS AND RELATIONSHIPS One of the main aspects of this role is to liaise and build positive working relationships with a variety of stakeholders such as; clinical staff, schools, general practices, service users and all other appropriate bodies. Person Specification Qualifications Essential Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge RSA II typing or equivalent qualification or significant equivalent previous experience and knowledge Desirable NVQ 3 in Business Administration or equivalent Knowledge of SystmOne. Experience Essential Substantial experience of working in an administrative environment using computerised data systems. Experience of supervising other staff members Desirable Knowledge of SystmOne. Understanding of Data Protection legislation Understanding of healthcare services and national requirements in inpatient and outpatient booking systems. Knowledge Essential Working knowledge of Microsoft Office including Word and Excel Understanding of confidentiality & data protection act Able to build effective working relationships with customers and colleagues/staff Desirable Knowledge of SystmOne. Understanding of Data Protection legislation Understanding of healthcare services and national requirements in inpatient and outpatient booking systems Skills & Abilities Essential Good communication skills - writing, typing, data entry and telephone skills ensuring accuracy. Ability to communicate verbally and in writing to a good level (face to face and over the telephone) Ability to prioritise own workload Ability to work effectively as part of a team. Ability to use initiative organising own workload to set deadlines within the scope of role Organised, efficient and accurate Flexible and adaptable willing to learn new skills Able to analyse problems and initiate appropriate solutions effectively Able to apply tact and sensitivity to establish trust and support Person Specification Qualifications Essential Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge RSA II typing or equivalent qualification or significant equivalent previous experience and knowledge Desirable NVQ 3 in Business Administration or equivalent Knowledge of SystmOne. Experience Essential Substantial experience of working in an administrative environment using computerised data systems. Experience of supervising other staff members Desirable Knowledge of SystmOne. Understanding of Data Protection legislation Understanding of healthcare services and national requirements in inpatient and outpatient booking systems. Knowledge Essential Working knowledge of Microsoft Office including Word and Excel Understanding of confidentiality & data protection act Able to build effective working relationships with customers and colleagues/staff Desirable Knowledge of SystmOne. Understanding of Data Protection legislation Understanding of healthcare services and national requirements in inpatient and outpatient booking systems Skills & Abilities Essential Good communication skills - writing, typing, data entry and telephone skills ensuring accuracy. Ability to communicate verbally and in writing to a good level (face to face and over the telephone) Ability to prioritise own workload Ability to work effectively as part of a team. Ability to use initiative organising own workload to set deadlines within the scope of role Organised, efficient and accurate Flexible and adaptable willing to learn new skills Able to analyse problems and initiate appropriate solutions effectively Able to apply tact and sensitivity to establish trust and support Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Livewell Southwest Address 200 Mount Gould Road Mount Gould Plymouth Devon PL4 7PY Employer's website https://www.livewellsouthwest.co.uk/ (Opens in a new tab) Employer details Employer name Livewell Southwest Address 200 Mount Gould Road Mount Gould Plymouth Devon PL4 7PY Employer's website https://www.livewellsouthwest.co.uk/ (Opens in a new tab)