Job description:
Hotel Guest Experience Manager – Luxury Hotel – £40k Per Annum – Scottish Highlands
1. Hotel Guest Experience Manager
2. Award Winning Hotel
3. Salary £40k Per Annum
4. Generous share of tronc
5. Outstanding career progression
Paramount Personnel are delighted to be working in partnership with an award winning Hotel in the Aberdeenshire area, Scotland. Our client are recruiting for a guest experience manager, to lead and manage the exceptional experiences for their distinguished guests.
Reporting directly to the Hotel Manager, the successful guest experience manager will work closely with the front of house manager, to create an enhanced, personalised and bespoke experience for all guests, ensuring a seamless and unforgettable experience. You will manage relationships at key moments in the guest journey; welcoming them on arrival to curating their experiences and activities during their stay.
Hotel Guest Experience Manager responsibilities to include;
6. Co-ordinate the guest experience to deliver an enhanced and bespoke experience.
7. Working to LQA standards, ensuring the highest delivery of customer service.
8. Looking after VIP guests, including studying guest backgrounds to offer bespoke service.
9. Monitor and respond to guest reviews received directly from guests.
10. Arrange every detail for special occasions such as marriage proposals and celebrations.
The Hotel Guest Experience Manager is one of the most critical positions within this particular establishment. Renowned for offering and delivering a high end customer experience, it is critical that the successful candidate has an outstanding eye for attention detail, impeccable customer service and communication skills, have a passionate attitude towards luxury hospitality and have strong emotional intelligence.