About the role
The main purpose of the position is to provide technical support to installers and engineers working with Riello's products in the areas of fault diagnostics, equipment configuration, and spare parts selection.
As a Burner & Boiler Technical Support you will be responsible for:
1. Management of Riello Ltd technical helpline
2. Answering technical queries via telephone and email
3. Providing technical support to Riello Ltd sales & service team
4. Assisting with Riello training courses
5. Assisting with technical burner specification works (hands on)
6. Updating internal technical files (website)
To be successful in the role you should have:
7. A proven background within mechanical and electrical environment - ideally with experience of forced draught combustion and burner systems
8. Good communication skills, good telephone manner
9. Good computer skills ( especially MS Office)
10. Ability to work under own initiative and also as part of a team
11. Ability to work in challenging / fast paced environment
What we offer
12. Salary based on candidate's experience
13. Access to benefits central
14. 25 days of holidays + bank holidays
15. Stable working hours from Monday to Friday
16. Life insurance
17. Pension scheme
18. Paid sick leave
19. Opportunities for development within the company's structure
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create
an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .