To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases To work closely with clinical staff within the Core teams; to deliver the above service and to escalate clinical concerns and sourcing difficulties to the Rapid Access, and to the Head of Adult Services/Community Lead. To support the Rapid Assessment and Discharge Team with administrative support as required Through telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life care needs, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriate health and social care partners To support the Hospice in building strong relationships with external partners and stakeholders and promote the good reputation of the Hospice e.g. local trusts, ICB, health and social care partners, businesses and voluntary organisations Torole model thevalues of Havens Hospices and support others within the organisation to do so byrecognising positive behaviours,challengingpoorbehaviour, encouraging and supportingchange To be visible and credible with the ability to listen and respondto staffand topatients and family issues and insights To communicate effectively with all staff across the organisation to promote one team, one vision and collaborate with colleagues as appropriate to deliver this To work as part of the Rapid Access to Care Team and provide cover during the absence of other team members To support the Rapid Access to Care Team in producing personal care reports and activity data To demonstrate negotiation skills when dealing with difficult or challenging situations such as managing patient/carers unmet expectations, reporting conflicts to your manager Tomanage your own performance as well as identifying existing skills and competencies and ensuring that personal development plans are tailored to the changing capability requirements of the organisation To support the Clinical Quality Team in robust collection and collation of performancedata to ensure continuous improvement of services To collaborate with Fair Havens Community Lead Nurse in streamlining processes and procedures within the team using quality improvement methodology and meaningful clinical outcome measures To ensure contracts are prepared and signed for following standard operating procedures To negotiate best value for money regarding placements To escalate to clinical teams or your line manager any clinical or operational issues in a timely fashion To input the required administrative information To ensure personal care data entry and collection and support presentation of such data to meet quality requirements To train other relevant staff e.g. Navigators and Administrators, in Nursing Home procurement and data entry requirements To work with the Service Lead to establish, implement and participate in systems and processes that support the service To use communication skills in delivering information clearly, sensitively and unambiguously with staff, patients, families and professionals by face-to-face, telephone and/ or electronic means