Right Now Group are currently recruiting for a Freight Customer Service Agent for a Large Airline GSA based in the Heathrow Area. The ideal candidate will come from a previous background within Freight / Cargo that are looking to join a reputable company and progress in their career.
Job Duties Freight Customer Service Agent:
* Working within the customer services team in which you will be working alongside some of the most reputable Freight Forwarders & Airlines in the industry.
* Handling client enquiries via phone, email and online portal.
* Booking aircraft space for clients and to provide the best price and transit time.
* liaising with the sales team about lapsed and existing accounts.
* Ensure that all airline requirements are handled correctly in accordance with client requirements.
* handle critical issues and ensure the accurate processing of freight documentation with all customer airline operational procedures.
* Liaise with clients regularly to undertake permanent bookings.
* Ensure that the in-house system is kept up to date.
Candidate Requirements for a Freight Customer Service Agent:
1. Minimum of 1 year's experience within Freight in some kind of capacity.
2. Effective communicator for all methods of communication.
3. positive and friendly attitude.
4. ability to be able to work independently wi...