Shipper – Logistics & Customer Service Champion Location: Greenwhich Salary: Competitive About the Role Are you a master of coordination, communication, and customer service? Hanson Quarry Products is looking for a proactive and organised Shipper to manage customer orders, delivery schedules, and haulier activity across a cluster of concrete plants. This is a fast-paced role where your decisions directly impact customer satisfaction, operational efficiency, and cost-effectiveness. You’ll be the central link between commercial teams, plant operations, and hauliers ensuring that every delivery is on time, every order is optimised, and every customer is kept informed. Key Responsibilities Order Management: Own the order book for your plant cluster, ensuring smooth scheduling and proactive customer engagement. Delivery Coordination: Manage haulier activity, optimise truck movements, and reduce empty mileage. Customer Service: Build strong relationships with key customers, anticipate needs, and offer solutions—even when challenges arise. Operational Support: Respond to plant breakdowns and delays with agility, keeping stakeholders informed and work flowing. Performance Monitoring: Track KPIs (Volume, On-Time Delivery, Utilisation), report issues, and drive continuous improvement. Communication: Liaise daily with commercial and operational teams to resolve issues and plan ahead. Compliance & Admin: Ensure hauliers follow correct procedures, maintain accurate records, and handle queries efficiently. What You’ll Bring Strong organisational and multitasking skills Excellent communication and problem-solving abilities A customer-first mindset with a “never say no” attitude Ability to work under pressure and adapt quickly to change Experience in logistics, transport planning, or customer service (preferred) Why Heidelberg Materials? At Heidelberg Materials, we believe in building more than just materials we build careers. You’ll join a supportive team where your ideas matter, your growth is encouraged, and your work makes a real impact. We offer training, development, and the chance to be part of a company that values safety, quality, and innovation. Apply Today If you’re ready to take control of the order book and drive excellence in logistics, we want to hear from you.