Copart UK Ltd are looking for a Claims & Engineering Support Advisor to join our growing Claims Settlement team at our Head Office in Bedford. This is a key role that ensures our claims and engineering processes run smoothly, efficiently, and in full compliance with company and seller policies.
As a Support Advisor, you will deliver high-quality administrative and customer support, helping to drive operational excellence across the department.
Main duties & responsibilities
* Deliver high-quality administrative and customer support across multiple channels.
* Ensure excellent customer experience for internal and external stakeholders.
* Produce accurate and timely MI reports for Claims Settlement & Engineering teams.
* Administer claims and engineering instructions, ensuring timely and compliant completion.
* Meet quality, productivity, and service delivery targets.
* Support colleagues, provide cover during peak periods, and contribute to a positive team environment.
* Manage departmental telephony, handling inbound calls professionally.
* Perform additional duties as directed to support continuous improvement.
* Set up Lots and engineering report requests in Audatex following guidelines and seller rules.
* Assist the engineering team with travel arrangements, training logistics, uniforms, and equipment.
* Process purchase invoices through Coupa for line manager approval.
What we need from you:
* Strong customer service skills.
* Excellent attention to detail.
* Outstanding communication and interpersonal skills.
* A strong team player with a positive attitude.
* Energetic, self-motivated, and proactive.
* Excellent computer and data entry skills.
* Proficient in Microsoft Office (Outlook, Excel, Word).
* Good literacy and numeracy abilities.
What we offer you in return:
* Monday to Friday working
* Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
* Give Back: Receive a paid day to volunteer for a charity of your choice.
* Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
* Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
* Your Future: Join our contributory workplace pension scheme for financial security.
* Investment: Purchase shares in our global company at a discounted rate.
* Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
* Life Assurance: Enjoy peace of mind with our life insurance coverage.
* Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
* Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
1.
**No agencies please**