Job Summary
Santander is looking for a Customer Experience Advisor based out of Worksop & Retford Branch, Twinned Site. The role is a 12-month fixed‑term contract, working 35 hours per week on a rota’d basis Monday to Saturday, 8am – 6pm.
This role is more than a friendly face; you will be a listener and problem solver, helping customers with cash transactions, technology assistance in the banking hall, phone support and fraud protection. You will thrive in a multi‑skilled environment and support the team in a busy, varied venue.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries, and servicing
* Answer customer calls into our contact centre
* Build relationships and find solutions
* Develop your knowledge of services and products to help our customers
* Identify new ways to improve the customer experience
Qualifications
* Proven ability to deliver outstanding customer service in a face‑to‑face or telephony background (Required)
* Effective communication skills with customers to truly understand their needs (Required)
* Real desire to go above‑and‑beyond for customers (Preferred)
* Teamworking skills with a flexible, can‑do approach to work (Preferred)
* Openness to a broad range of activities even if outside standard expectations (Preferred)
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Compensation and Benefits
Salary range: £25,000.00 – £31,579.00 per annum (based on a standard 35‑hour week). Actual salary offered will depend on skills, experience, qualifications and location.
Benefits include:
* £500 annual cash allowance to spend on benefits
* 25 days’ holiday plus bank holidays (increases to 26 after 5 years), with option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* Employer pension contributions: 8% of your salary, up to 12.5% if you contribute, with cash option available
* Protection for you and your family (death‑in‑service, income protection, discounted additional life assurance and critical illness cover)
* Share plan participation
* Access to special staff products like Edge Current Accounts and Credit Cards with no fees, plus many discounts
* Competitive rewards reflecting impact and value
* Wellbeing support across physical, mental, social and financial pillars (apps, gym access, online classes, flexible healthcare, mental health support)
* Support for life stages: menopause, pregnancy, parenthood, extended family leave, childcare, tailored wellbeing support
* Volunteering opportunities to give back to communities
* Global career growth opportunities across the international network
Equal Opportunities
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.
How to Apply
If this sounds like a role you are interested in, please apply. If you need assistance in the recruitment process, or a copy of the application form in another format, get in touch at resourcing@santander.co.uk.
#J-18808-Ljbffr