Job Description
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as an Installation Delivery Executive - 12m FTC
The Installation Delivery Executive will ensure high-quality service delivery and seamless service management for ISPs by proactively coordinating all aspects of the installation process. This stakeholder-facing role involves managing expectations, driving internal teams, and maintaining strong relationships with clients and suppliers to meet business needs and deliver exceptional customer service.
You’ll receive a salary of up to £39,000, a performance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing.
Key Responsibilities:
1. Manage forecast-to-actual installations, collaborating with installation partners to meet regional and city targets.
2. Provide accurate reporting on service performance, connected services, and service improvement plans.
3. Monitor and address risks to service targets, ensuring customer satisfaction.
4. Manage local authority civil permits to ensure compliance.
5. Manage internal resource availability and schedule it through a workforce management system.
6. Build and maintain strong relationships with clients, internal teams, and key suppliers.
What You’ll Bring To The Role:
* Strong service delivery experience, excellent coordination and administration skills, and the ability to build strong working relationships.
* Excellent communication skills, both written and verbal, with a customer-focused approach.
* Experience with CRM systems, such as Salesforce and ServiceNow.
* Experience in Telecoms, Construction, or Utilities.
* A self-starter, resourceful, and confident in managing tasks.
* Strong time management skills and the ability to thrive in a fast-paced environment.
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and are a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and are a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. To learn more about our culture and values, visit The CityFibre Way.
What You Can Expect From Us
We want to support you to thrive both inside and outside of work. This includes providing tools to grow your career and a comprehensive benefits package that can be tailored to your lifestyle. Benefits include 25 days of annual leave, a day off on your birthday, a day off to support a charity or organization of your choice, wellbeing and savings initiatives including private medical insurance, and supportive family-friendly and menopause policies.
Additional Information
We celebrate diversity and aim to create a sense of belonging for everyone. We welcome applications regardless of background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity. If you need support or reasonable adjustments during the application process, please email us at careers@cityfibre.com.
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